A framework for analysing quality in education settings

Please use this identifier to cite or link to this item: http://hdl.handle.net/2080/416

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DC Field	Value	Language
dc.contributor.author	Mahapatra, S S	-
dc.contributor.author	Khan, M S	-
dc.date.accessioned	2007-03-08T08:40:34Z	-
dc.date.available	2007-03-08T08:40:34Z	-
dc.date.issued	2007	-
dc.identifier.citation	European Journal of Engineering Education	en
dc.identifier.uri	http://hdl.handle.net/2080/416	-
dc.description	Copyright for this article belongs to Taylor & Francis	en
dc.description.abstract	In this paper, an attempt has been made to propose a measuring instrument known as EduQUAL for evaluation of quality in Technical Education System (TES). Factor analysis has been carried out on responses obtained through cross-sectional questionnaire survey on various items to validate dimensionality of the instrument and it is found that 28 items loaded above 0.5. Neural network models have been proposed to assess the degree of satisfaction of various stakeholders in TES. In doing so, not only the areas of improvement but also the minimum number of items satisfying all the stakeholders can be identified. Finally, the Quality Function Deployment (QFD) method is used to provide guidelines for administrators of the institutions to prioritize improvement policies needs to be implemented	en
dc.format.extent	336814 bytes	-
dc.format.mimetype	application/pdf	-
dc.language.iso	en	-
dc.publisher	Taylor & Francis	en
dc.subject	Service Quality	en
dc.subject	Expectation	en
dc.subject	Perceptions	en
dc.subject	Customer	en
dc.subject	EduQUAL	en
dc.subject	Sensitivity Analysis	en
dc.title	A framework for analysing quality in education settings	en
dc.type	Article	en
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