Please use this identifier to cite or link to this item: http://hdl.handle.net/2080/4423
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dc.contributor.authorSenapati, Shubham-
dc.contributor.authorPanda, Rajeev Kumar-
dc.date.accessioned2024-02-28T05:14:25Z-
dc.date.available2024-02-28T05:14:25Z-
dc.date.issued2024-01-
dc.identifier.citationCreating Impact through Responsible Leadership and Sustainable Business Practices(INDAM), Goa Institute of Management, Goa, India, 11-13 January 2024en_US
dc.identifier.urihttp://hdl.handle.net/2080/4423-
dc.descriptionCopyright belongs to proceeding publisheren_US
dc.description.abstractModern healthcare arena is witnessing a tectonic shift from a generic provider-dominated approach to a more consumer-centric culture. This paper examines the intricacies of health consumerism that emerge from this shift by leveraging patient experience (PX) as an antecedent of patient engagement (PG) to assess resulting satisfaction and behavioural intention (BI). A covariance-based structural equation modelling (CB-SEM) was executed on 304 patient data to empirically confirm the theoretical assertions. The key finding of this study concerns the formation of a higher-order PX factor that positively influences PG, while patient satisfaction partially mediated the relationship between PG and BIen_US
dc.subjectPatient experienceen_US
dc.subjectPatient engagementen_US
dc.subjectPatient satisfactionen_US
dc.subjectStructural equation modellingen_US
dc.titleElucidating The Role of Consumer Experience in Transforming Modern Healthcare Servicesen_US
dc.typeArticleen_US
Appears in Collections:Conference Papers

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