A Framework towards Employee Engagement: The PSU Experience

Abstract

A successful employee engagement strategy helps to create a committed community at the workplace and not just a workforce. When employees are effectively and positively engaged with their organization, they form an emotional connection with the company. This affects their attitude towards both their colleagues and the company’s clients and improves customer satisfaction and service levels. This article contributes to the existing literature of ‘employee engagement’ and will inspire employees to improve performance within the job for benefit of the organization as well as achieving organizational goals and improvement in customer satisfaction. This study will specifically emphasize the relationship between the management and employee and provide an opportunity of fair and equitable environment for effective improvement in service levels as well as organizational performance and customer satisfaction. At the end part of this paper the employee engagement initiatives taken by RSP (a unit of SAIL) will definitely support and evidence the existing literature in the present context.