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Issue Date
Title
Author(s)
2009
Service quality evaluation in internet banking:an empirical study in India
Khan, M S
;
Mahapatra, S S
;
Sreekumar
2007
A neural network approach for assessing quality in technical education: an empirical study
Mahapatra, S S
;
Khan, M S
2007
A framework for analysing quality in education settings
Mahapatra, S S
;
Khan, M S
2006
A Methodology for Evaluation of Service Quality Using Neural Networks
Mahapatra, S S
;
Khan, M S
2008
Service quality evaluation of technical institutions using data envelopment analysis
Khan, M S
;
Mahapatra, S S
;
Sreekumar
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Author
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Sreekumar
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Service Quality
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EduQUAL
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Sensitivity Analysis
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benchmarking
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1
Customer Satisfaction
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customer’s perspective
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Data Development Analysis
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